8mbete Privacy Policy
Your privacy matters to us. This Privacy Policy explains in clear terms what personal data 8mbete collects from players in Bangladesh, why we collect it, how we use and protect it, and what rights you hold over your own information. We are committed to handling your data responsibly, securely, and transparently at every stage of your relationship with 8mbete.
How 8mbete Protects Your Privacy
Before diving into the detailed policy sections, here is a plain-English summary of the six privacy principles that guide every data decision made at 8mbete. These commitments apply to every registered player across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in the country.
Minimal Data Collection
8mbete collects only the personal data that is strictly necessary to operate a safe, compliant, and enjoyable betting and casino platform. We do not collect data we have no legitimate use for, and we do not gather data "just in case" it might be useful in the future.
No Sale of Personal Data
8mbete does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely to deliver and improve 8mbete's own services. Any third party that receives your data from us is bound by strict contractual obligations governing how they may use it.
SSL Encryption
All data transmitted between your device and 8mbete's servers is protected by 256-bit SSL encryption. Sensitive data such as payment details and identification documents are stored in encrypted form. Our infrastructure undergoes regular security audits to identify and remediate vulnerabilities before they can be exploited.
Your Rights Respected
You have the right to access, correct, and request deletion of your personal data held by 8mbete. You may also object to certain types of processing or request that we restrict how we use your data. These rights can be exercised at any time by contacting our support team at [email protected].
Limited Retention
8mbete retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Account data is typically retained for up to five years following account closure to satisfy anti-money laundering record-keeping obligations. Marketing data is deleted or anonymised at your request.
Opt-Out of Marketing
If you have opted in to receive promotional communications from 8mbete — including offers related to cricket betting, BPL promotions, Eid bonuses, or new slot releases — you may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting support.
Information We Collect
1.1 Information You Provide Directly
When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or otherwise interact with 8mbete, you may provide us with the following categories of personal information:
- Identity data: Full legal name, date of birth, National ID (NID) number, passport number, or driving licence number;
- Contact data: Mobile phone number, email address, residential address (city and district within Bangladesh);
- Financial data: bKash, Nagad, Rocket, or Upay account numbers; bank account details (for DBBL, BRAC Bank, City Bank transfers); Visa or Mastercard card numbers (partial, tokenised);
- Verification documents: Scanned or photographed copies of your NID, passport, proof of address, and payment method screenshots submitted during KYC;
- Support communications: Transcripts and records of live chat sessions, emails, and any other correspondence with the 8mbete support team.
1.2 Information Collected Automatically
When you access 8mbete — whether on desktop in Dhaka or mobile in Chittagong — certain technical data is collected automatically by our systems:
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, device identifiers;
- Usage data: Pages visited, session duration, bet history, game round data, bonus usage, search queries entered within the platform;
- Transaction logs: Timestamped records of all deposits, withdrawals, wagers, and bonus activations;
- Location data: Approximate geographic location derived from your IP address (country and city level — not GPS-level precision).
1.3 Information from Third Parties
In limited circumstances, 8mbete may receive information about you from trusted third parties, including:
- Identity verification services used to validate your NID or passport during the KYC process;
- Payment processors (bKash, Nagad, Rocket, Visa, Mastercard) who confirm transaction status and may flag suspicious payment activity;
- Fraud prevention and anti-money laundering (AML) screening services that cross-reference your details against sanctions lists and financial crime databases.
Information received from third parties is combined with data we already hold about you and used for the same purposes described in this policy. We do not accept unsolicited data from data brokers or marketing data providers.
| Data Category | Examples | Collection Method | Required? |
|---|---|---|---|
| Identity | Name, DOB, NID number | Registration / KYC form | Mandatory |
| Contact | Mobile number, email, address | Registration form | Mandatory |
| Financial | bKash number, bank account | Payment entry / KYC | Mandatory |
| Technical | IP address, device ID, browser | Automatic (cookies / logs) | Automatic |
| Behavioural | Bet history, game sessions | Platform activity logs | Automatic |
| Communications | Support chat, email content | Customer support channels | When initiated |
How We Use Your Data
2.1 Service Delivery and Account Management
The primary purpose for which 8mbete processes your personal data is to deliver the betting and casino services you have requested. Specifically, we use your data to:
- Create, verify, and manage your 8mbete player account;
- Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment methods;
- Calculate and settle bet outcomes, apply bonuses, and maintain your account balance accurately;
- Provide customer support and resolve disputes or complaints;
- Send transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
2.2 Compliance and Legal Obligations
8mbete is required by law and internal compliance policy to process certain data for regulatory and legal purposes, including:
- Conducting Know Your Customer (KYC) and age verification checks to confirm eligibility to gamble;
- Performing anti-money laundering (AML) and counter-terrorism financing (CTF) screening on financial transactions;
- Maintaining transaction records for audit and investigation purposes;
- Responding to lawful requests from regulatory authorities, financial intelligence units, or law enforcement agencies.
Processing for compliance purposes does not require your consent — it is carried out on the basis of legal obligation. You cannot opt out of KYC or AML processing if you wish to use the platform.
2.3 Responsible Gaming Monitoring
8mbete takes responsible gaming seriously. We use your account activity data — including deposit frequency, bet sizes, session lengths, and login patterns — to identify signs of potentially problematic gambling behaviour. Where our systems or support team identifies concerning patterns, we may proactively reach out to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion options. This processing is carried out in your legitimate interest and in accordance with our Responsible Gaming Policy.
2.4 Marketing and Promotional Communications
With your explicit consent, 8mbete may contact you with personalised promotional offers, bonus notifications, and updates about new games or features — for example, alerts about upcoming BPL cricket betting markets, new Pragmatic Play slot releases, or Eid special promotions. You may withdraw your marketing consent at any time through your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
2.5 Platform Security and Fraud Prevention
8mbete processes technical and behavioural data to detect and prevent fraud, account takeover attempts, bonus abuse, money laundering, and other prohibited activities. This includes automated pattern recognition, IP geolocation checks, device fingerprinting, and velocity checks on financial transactions. Security processing is necessary for the legitimate interests of 8mbete and its genuine players, and does not require individual consent.
Data Sharing & Disclosure
3.1 Who We Share Your Data With
8mbete does not sell your personal data. We share your data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose:
- Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks receive the minimum financial data necessary to process your requested transactions;
- Identity verification providers: Third-party KYC services receive your identity and document data to perform verification checks on our behalf;
- Game technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session and game-round data necessary to deliver their games on the 8mbete platform;
- IT and infrastructure providers: Cloud hosting, content delivery, and security vendors who process data on our behalf under strict data processing agreements;
- AML and fraud screening services: Compliance technology providers who screen transactions and player profiles against sanctions and fraud risk databases;
- Legal and regulatory authorities: Where required by law, court order, or regulatory instruction, 8mbete will disclose relevant data to appropriate authorities.
3.2 Data Processing Agreements
All third parties that process personal data on behalf of 8mbete are required to enter into a data processing agreement that governs: the scope and purpose of processing, the technical and organisational security measures they must maintain, their obligations regarding data subject rights requests, and their prohibition from processing the data for any purpose beyond what 8mbete has authorised. 8mbete conducts due diligence on third-party processors before engagement and periodically reviews their compliance.
3.3 Cross-Border Data Transfers
Some of 8mbete's technology providers and game studios are based outside Bangladesh. Where your personal data is transferred to a third country for processing, 8mbete ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent transfer mechanisms — to maintain a level of data protection consistent with the principles in this policy. We do not transfer your data to jurisdictions that lack adequate privacy protections without implementing appropriate safeguards.
Cookies & Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files placed on your device when you visit 8mbete. They allow the platform to recognise your device across multiple visits, remember your preferences, maintain your login session, and collect analytical data about how you use the site. In addition to cookies, 8mbete may use similar technologies such as web beacons, pixel tags, and local storage objects for equivalent purposes.
4.2 Types of Cookies Used by 8mbete
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Maintain login session, process bets, load games | Session | No — platform requires these |
| Functional | Remember language, preferred payment method, display settings | Up to 12 months | Yes — with reduced functionality |
| Analytical | Understand page usage, track popular games, improve UX | Up to 24 months | Yes — opt out via settings |
| Security | Detect fraud, prevent account takeover, enforce rate limits | Session / 30 days | No — required for security |
4.3 Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary or security cookies will impair the functionality of 8mbete and may prevent you from logging in, depositing, or playing games. Instructions for managing cookies are available in the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or mobile equivalents).
Data Security & Storage
5.1 Technical Security Measures
8mbete implements a range of technical security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. These measures include:
- Transport encryption: All data in transit between your browser or mobile app and 8mbete's servers is protected by TLS 1.2 or higher (256-bit SSL);
- Data encryption at rest: Sensitive data — including KYC documents, payment details, and passwords — is stored in encrypted form using industry-standard encryption algorithms;
- Access controls: Access to personal data within 8mbete's systems is restricted to authorised personnel on a strict need-to-know basis, with role-based access controls and activity logging;
- Intrusion detection: 8mbete's infrastructure is monitored continuously for anomalous access patterns, attempted intrusions, and data exfiltration attempts;
- Regular security testing: The platform undergoes periodic penetration testing and vulnerability assessments by qualified security professionals.
5.2 Organisational Security Measures
Beyond technical controls, 8mbete maintains organisational security practices including: mandatory security training for all staff with access to personal data, background checks for personnel in sensitive roles, clear desk and screen lock policies, incident response procedures for data security events, and a designated data protection function responsible for overseeing compliance with this policy.
5.3 Data Breach Notification
In the event of a data breach that is likely to result in a high risk to the rights or freedoms of affected players, 8mbete will notify impacted individuals without undue delay through the contact details held on their account. Notification will include a description of the nature of the breach, the categories of data involved, the likely consequences, and the measures 8mbete has taken or proposes to take to address the incident.
Your Privacy Rights
As a player on 8mbete, you hold a number of rights regarding the personal data we hold about you. These rights are outlined below. To exercise any of them, contact our support team at [email protected] with your full name, registered mobile number, and a description of your request. We will respond within 30 days.
6.1 Limitations on Rights
Certain rights are subject to limitations where compliance with a legal obligation, the defence of a legal claim, or the prevention of financial crime requires continued processing. For example, 8mbete is legally required to retain KYC documentation and transaction records for a minimum period following account closure, regardless of a deletion request. Where a limitation applies, 8mbete will explain the reason clearly in its response to your request.
Data Retention Policy
7.1 Active Account Data
While your 8mbete account remains open and active, we retain all personal data associated with your account for as long as is necessary to deliver our services, fulfil legal obligations, and resolve any outstanding disputes. Account activity data, including bet history and transaction logs, is retained throughout the life of your account.
7.2 Post-Closure Retention
Following the closure of your 8mbete account — whether voluntary or platform-initiated — your personal data is retained for the following periods:
| Data Type | Retention Period After Closure | Legal Basis |
|---|---|---|
| KYC documents (NID, passport) | 5 years | AML / legal compliance |
| Transaction records (deposits, withdrawals, bets) | 5 years | AML / financial record-keeping |
| Account registration data | 5 years | Legal obligation / dispute resolution |
| Support communications | 3 years | Legitimate interest / dispute resolution |
| Marketing consent records | 3 years from consent/withdrawal | Legal compliance (consent records) |
| Analytical / behavioural data | 12 months, then anonymised | Legitimate interest |
At the end of each applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.
Contact & Privacy Requests
8.1 How to Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the 8mbete data protection team using the following details:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly on the 8mbete platform
- Response Time: We aim to respond to all privacy requests within 30 calendar days of receipt. Complex requests may require up to an additional 60 days, in which case we will notify you of the extension within the initial 30-day window.
- Operating Hours: Bangladesh Standard Time (BST, UTC+6)
8.2 Complaints
If you are dissatisfied with how 8mbete has handled your personal data or responded to a privacy request, you have the right to raise a formal complaint with the platform by writing to [email protected] with the subject line "Privacy Complaint". 8mbete will investigate all complaints fairly and respond with the outcome and any remedial action taken within 30 days.
8.3 Changes to This Privacy Policy
8mbete may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the Effective Date at the top of this page. Where changes significantly affect your rights or the way we process your data, we will notify registered players via the contact details held on their accounts. Continued use of 8mbete following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.
Your Privacy is Protected — Enjoy 8mbete Safely
Now that you understand how 8mbete handles your personal data, you can enjoy the platform with full confidence. Explore cricket betting, premium slots, live casino games, and more — all secured by industry-standard encryption and a genuine commitment to your privacy.